Room Attendant

Job description

Key tasks

• Attend daily briefings and takes on daily assigned tasks

• Understand the difference in guest levels (VIPs) and Room Categories

• Clean and maintain areas of responsibility according to standards and procedures

• Replenish guest supplies and ensure that guests requests are promptly attended to

• Report damage or malfunction in hotel rooms/areas to Supervisor

• Maintain equipment in a proper state of cleanliness

• Maintain a section room report as well as a daily productivity report

• Reports lost and found articles to the housekeeping office immediately

• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

• Record room status in allocated section accurately

• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)