Offers “Accor”

Expires soon Accor

Room Attendant

  • Dubai, UNITED ARAB EMIRATES

Job description



Sofitel Dubai Wafi scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

 

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Room Attendant and help us to make Sofitel Dubai Wafi a truly welcoming destination!

      

KEY ROLES & RESPONSIBILITIES

 

· 
Cleans and maintains areas of responsibility according to set standards and procedures

· 
Replenish guest supplies

· 
Ensure guests requests are promptly and courteously met

· 
Report damage or malfunction in hotel rooms/areas to Supervisor

· 
Maintain equipment in a proper state of cleanliness and repair

· 
Maintain a section room report as well as a daily productivity report

· 
Attend daily briefings with supervisor and takes on daily assigned tasks

· 
Reports lost and found articles to the housekeeping office immediately

· 
Handle guest complaints, reporting them to Supervisor immediately

· 
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

· 
Record room status in allocated section accurately

· 
Comply with hotel’s health, safety and hygiene policy

· 
Adhere to personnel grooming and hygiene standards

· 
Attend meetings and training sessions as required

· 
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

· 
Fully understands the difference in guest levels (VIPs) and Room Categories

· 
Must adhere to all Lost and Found procedures

· 
Proper follow up of HK SOPs

· 
Must comply with all fire evacuation procedures and first aid trainings

· 
Must comply with Sofitel grooming standards

· 
To attend proper trainings and have best conduct at work

PERSONAL ATTRIBUTES

· 
Good organizational skills

· 
Good level of engagement with guests

· 
Good knowledge of Housekeeping Operations

 

QUALIFICATIONS

· 
Secondary education

·  Good Housekeeping knowledge

 

EXPERIENCE

· 
Minimum 2 years experience in a similar capacity in a luxury hotel environment

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