Reservations Agent - Mondrian Seoul Itaewon

Job description

Job Description

Duties & Functions:

·        Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service

·        To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings

·        To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi

·        To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel

·        To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards

·        To update any special requests and billing details in Opera

·        To give a polite and friendly response to all incoming telephone enquiries

·        To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible

·        To process all enquiries and reservation confirmations on the same day as receipt

·        To maintain accurate filing systems for all correspondence within the department

·        To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities

·        To identify potential sales leads for the sales team to develop future accounts

·        To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets

·        To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude

·        To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue

Work Experience

Specific Job Knowledge & Skills :

 

·        High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred

·        One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

·        Hotel reservations experience gained in the Middle East preferable

·        Enter and locate work related information using computers and/or point of sale systems

·        Possess a gracious, friendly, and fun demeanor

·        Ability to multitask, work in a fast paced environment and have a high level attention to detail

·        Strong verbal and written communication skills in English with Arabic and other languages preferred

·        Maintain positive and productive working relationships with other employees and departments

·        Ability to work independently and to partner with others to promote an environment of teamwork

Benefits

- Employee benefit card offering discounted rates in Accor Hotels worldwide.​

- Develop your talent through learning programs by Academy Accor.​

- Opportunity to grow within your property and across the world!​

- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.