Novotel London Brentford are looking for a Reservations Agent to cover a period of maternity leave.
Overview of duties as a Reservations Agent:
Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
Increases and optimizes room sales in line with the brand and hotel's sales policy
Communicating and liaising effectively with other departments within the hotel
This role supports the Guest Services team members involving all back office duties
Handles and resolves any guest complaints when necessary
Maximizes customer satisfaction and hotel revenue by promoting the hotel’s other services and facilities to guests.
Why join the Accor family?
Your benefits include -
* Accor Employee Bonus Scheme
* Opportunities for promotion and transfer within the group
* Meals on duty, uniforms and dry cleaning
* Accor Bienvenue Card - a discount card that gets you discounts on accomodation, F&B in Accor hotels in the world and select partners
* Free weekend stays in UK&I
* Be our best headhunter
* Employee Advisory Service
* Childcare Vouchers
* 28 days holiday including bank holidays - increasing yearly