Offers “Accor”

Expires soon Accor

Reservations Agent

  • Dubai, UNITED ARAB EMIRATES

Job description



 

 

 

 

Sofitel Dubai Wafi scheduled to open in Spring 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 501 luxury guestrooms inclusive of 86 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travellers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

 

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Reservations Agent and help us make Sofitel Dubai Wafi a truly welcoming destination!

   

 

Sofitel Dubai Wafi scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

KEY ROLES & RESPONSIBILITIES

·  Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
·  Retail, Corporate, Leisure, Group, Other
Rate Restrictions, hurdles and availabilities

·  Maximise rooms revenue through the conversion of telephone calls into sales

·  Utilize effective upselling techniques

·  Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel

·  Be fluent on all hotel products and services

·  Handle faxes and emails pertaining to rooms reservations

·  Be fully conversant with all market segments and rate plans used across all distribution channels

·  Be flexible in sales technique through offering the right product to the right customer at the right time

·  Handle customer queries and complaints relating to Rooms Reservations

·  Co-host dinners/special events with the Sales Team and be
·  Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards

·  Achieve targeted goals in the LQA Hotel Mystery Shopping calls

·  Maintain accuracy and cleanliness of the PMS Database

·  Ensure market segmentation is accurate for each reservation

·  Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction

·  Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.

·  Be involved in all property PMS Conversions

·  Complete understand and effective use of the Hotel’s telephone system

·  Maintain the Reservation correspondence

·  Support the Reservations Manager and/or Revenue Management leader with special projects as required.

PERSONAL ATTRIBUTES

·  Ability to adapt to changing environment.
·  Attention to Detail
·  Ability to handle multiple tasks
·  Ability to organize work flow

QUALIFICATIONS
·  Degree/Diploma in Training and Development or Hotel Management
Working knowledge of Opera, Microsoft Office.

EXPERIENCE
·  Minimum 2 years experience in Hotel or Resort, as Reservations Agents.

·  Luxury hotel or resort background preferred

·  Understands the local culture and have worked in the region.