Reservations Agent

Job description

Key tasks

Answering and responding to reservations queries by telephone, emails and online within targeted timeframes
Successfully converting telephone enquiries into bookings and making cancellations
Perform daily tasks
Complete reports/checklist’s on a daily basis
Accurate inputting of bookings
Liaising with travel agents
Updating vouchers
Assisting with group bookings
Drive Accor loyalty programs
Participating in department meetings and maintaining a positive relationship with Front Office departments