Offers “Accor”

Expires soon Accor

Reservation Agent

  • City of Edinburgh (City of Edinburgh)
  • Marketing

Job description



Key tasks

Reservations Agent – Novotel Edinburgh Centre (4 star hotel with 180 rooms)

We have an exciting new vacancy for a Reservations Agent in the excellent Novotel Edinburgh Centre with amazing opportunities to grow in our Company through training, expansion and promotion!
Objective of the Role
Reporting to the Conference and Sales Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms, dealing with queries, upselling our products and services, as well as cross-selling our other properties.

Key Duties and Responsibilities of the Reservations Agent:
• Managing guests’ reservations, ensuring that their needs and wants are met to the highest standard.
• Giving details of hotel facilities and pricing information.
• Upselling other areas of the hotel or cross-selling other properties in the group.
• Ensuring expectations are set correctly, in advance of the guest’s stay.
For your application to be successful you must:
• Have an excellent command of the English language both written and oral.
• Have the ability to communicate in a professional manner on the phone or by email.
• Be highly motivated, a team player, be positive with a “can do” attitude with the desire to learn.
• Have some knowledge of the hospitality industry. This can have been acquired either through your studies or a previous job (any experience in the hospitality sector will be considered, not only in reservations).
• Have the ability to work as a part of a small team in a fast-paced environment.
• Desire to provide excellent customer service at all time.

Why join the Accor family?

Your benefits include:
* Accor Employee Bonus Scheme
* Opportunities for promotion and transfer within the group
* Meals on duty, uniforms and dry cleaning
* Accor Bienvenue Card - a discount card that gets you discounts on accommodation, F&B in Accor hotels in the world and select partners
* Free weekend stays in UK&I
* Be our best headhunter
* Employee Advisory Service
* Childcare Vouchers
* 28 days holiday including bank holidays - increasing yearly.

If you feel you are the right candidate please apply here.

Good Luck!

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