Reservation agent

Job description

Key tasks

We believe that having the right personality is more important than industry experience. Smiley, open, approachable-that's how we describe our team so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.

Some of the duties will include:
- being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room
- collaborating closely with the Revenue Manager and Operations Manager to pursue the highest profitability for the department and the hotel
- being responsible for ensuring that all duties are carried out in accordance with Novotel standards and legal requirements
- establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty
- maximising turnover of the department based on the occupancy rate and the average price of the rooms
- checking invoicing of 'no-shows' and cancellations

Great talent deserves great rewards so apart from a full time contract, here's just some of what we are able to offer:
* Attractive Bonus Scheme
* Discount card to be used in Accor hotels worldwide (Accor Bienvenue Card)
* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
* Meals on duty
* Uniforms and dry cleaning
* Recommend a friend scheme
* Employee Advisory Service

And the list goes on....

We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be invited for an interview followed by a trial shift.