Receptionist

Job description

Key tasks

Are you a welcoming, customer orientated Reception superstar? Are you looking for your next step?

We are currently looking for a Front Office Team Member to support our team members in our Reception Department.

• Welcome the guests, whether on the phone or in the hotel, and ensure that the check-in and checkout procedure is handled very well.
• Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism. Provide the reservations service using the Accor Group computer system (Resa web).
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the company.
• Responsible for petty cash float provided for your shift and cashiering procedures in the department
• Calculate the guest bills and prepare “debtors” billings, including details provided by other hotel outlets.
• Promote Accor’s Loyalty programme Le Club.
• Keep all statistics and information available for the other services.
• Have knowledge of the pricing policy of the hotel and strive to optimise the revenue at all times.
• Prepare a guest file when using the check-in procedure in the computer system.
• Forward any messages received for the guest.
• Provide wake-up calls as requested by the guests.
• Forward all relevant information to the other departments in the hotel.
• Check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof.
• Prepare lists of arrivals, departures, residents and VIPs.
• Prepare debtors files for the accounts Department.
• Check the reports for Head Housekeeper and notify him/her of any discrepancies.
• To carry out any other reasonable duties that may be required