Receptionist

Job description

Key tasks

As a Receptionist your duties will include:

Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalised relationship

Gives priority to guest relations, while taking care to respect administrative procedures

Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people

Handles any guest comments, objections or complaints and provides a response as soon as possible while the guest is still at the hotel

Check in/ check out guests and provides assistance, collects and inputs information on guests, to improve future visits to the hotel