Reception Team Member

Job description

Key tasks

Are you a welcoming, customer orientated Reception superstar? Are you looking for your next step?

We are currently looking for a Front Office Team Member to support our team members in our Reception Department.

• Welcome the guests, whether on the phone or in the hotel, and ensure that the check-in and checkout procedure is handled very well.
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the company.
• Responsible for petty cash float provided for your shift and cashiering procedures in the department
• Promote Accor’s Loyalty programme.
• Keep all statistics and information available for the other services.
• Have knowledge of the pricing policy of the hotel and strive to optimise the revenue at all times.
• Prepare a guest file when using the check-in procedure in the computer system..
• Prepare lists of arrivals, departures, residents and VIPs.
• To carry out any other reasonable duties that may be required