Overnight Public Area Attendant

Job description

Vitality
Be Bold, Be Inspired, Be You

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.  

Overnight Public Area Attendant 

Scope of Position:
Under direction of the Director of Housekeeping, Lobby Attendants ensure the cleanliness of the hotel's public areas and comply with brand standards. Performs duties in compliance with established Swissôtel policies and procedures, and operates in a professional manner. May be called upon to perform other duties as required within the Housekeeping department or other areas of the hotel.

Summary of Responsibilities:
Reporting to the Director of Housekeeping, the Lobby Attendant's responsibilities and essential job functions include but are not limited to the following:

·  Make sure all restrooms in the Public Areas are kept clean and well stocked with all required supplies including paper towels or linen hand towels according to instruction and make sure to sign the restroom inspection schedule behind the entrance door.
·  Make sure all ash urns are kept clean, free of cigarette butts or garbage and with the stamp on it.
·  Guest elevators must be kept clean at all times; mirrors and floor must be kept spot and garbage free for the guest best impressions.
·  Offer all assistance possible to guest in a pleasant manner.
·  At all times, safety and health-hazards should be foremost in the minds of all employees.
·  Employees must acquaint themselves with OSHA standards; employees must practice common sense and not expose themselves to any procedure, which is not within the bounds of good safe practice or in the hotel procedures.  

Qualifications:
·  Previous experience is an asset
·  Previous housekeeping experience an asset
·  Previous carpet and floor care is required
·  Excellent communication and organizational skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
About Chicago
Famous for blues, jazz, comedy, shopping, and dining - Chicago is situated in the hub of the Midwest. Our picturesque skyline ascends the waters of huge Lake Michigan – a first impression that soon reveals world-class museums of art and science, miles of sandy beaches, huge parks and public art and perhaps the finest downtown collection of architecture in the world.

About Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travellers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travellers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world, with many more in development.

As guests of the world, every Swissôtel upholds Swiss sustainability standards. In fact, Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is part of FRHI Hotels & Resorts, a leading global hotel company with over 110 hotels under the Raffles, Fairmont, and Swissôtel brands. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.