Outlet Captain 餐厅领班

Job description

 
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.

Raffles Hainan, located in the “Hawaii of Asia” – Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.

If you are looking for a dynamic environment for growth, please join us as :

所有绝美的旅程都会在某一个地方开始，而我们的开始在约130年之前的新加坡，在那里，我们有了第一家莱佛士酒店。今天，莱佛士逐步成为了一个国际化的品牌，从吸引人的度假胜地到充满生气的发达城市，它的名字遍及全球。
 
随着莱佛士扩张的脚步越来越广，成为世界最奢华的酒店管理集团，是我们每一个人的追求所在。我们需要极具领导才华的您，给予我们员工鼓舞和激励，使他们的诚意服务能够增强客人入住时家一般的感觉，也能够给予他们无至迷人的住店体验。我们也需要您坚持不懈的追求至高标准，可以提供给客人超出期望的完美表现。
 
通过您的领导才华及热情感染可以使我们的客人再次光顾，是你们，让莱佛士保有精髓，成为独一无二的莱佛士，使它可以继续旅程，让足迹抵达新的地方。

海南莱佛士 酒店位于著有“亚洲夏威夷”之称的海南，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有七间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。

如果您正在寻求一个更好的职业发展平台，请加入我们：

Outlet Captain 餐厅领班
 
Summary of Responsibilities:
工作概述：
 
PURPOSE OF POSITION 职位目标
To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.
通过提供以客人为中心的服务和有效地管理员工来确保该班次工作的顺利进行。通过实施恰当的餐饮运作和管理的计划和组织来协助管理餐厅的运作，保证最大限度的客人满意度和遵守一贯的标准。

KEY ROLES & RESPONSIBILITIES 关键角色和职责
·  Supervise and oversee the operation/section to maintain service standards
·  管理和监督运作/部分区域来坚持服务标准
·  Check on employees’ discipline, grooming standards and punctuality
·  检查员工的纪律，仪容仪表和考勤
·  Check on guests’ satisfaction levels and properly handle feedback and follow-up
·  检查客人满意度，恰当地处理反馈意见并跟进
·  Perform opening and closing duties as assigned
·  按照规定完成开始和结束营业的职责
·  Assist the supervisor in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
·  协助主管进行日常班次例会，更新并传达相关信息给餐厅员工
·  Assist in employees’ development, counselling and resolving staff conflict
·  帮助员工发展，协调并解决员工冲突
·  Report any complaints, incidents or any other irregularities to Management
·  将投诉事件或者其他任何不正当行为汇报给管理层
·  Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
·  确保设备的维修，服务和仓库区域保持安全和整洁
·  Help minimize waste, neglect, breakages and mishandling of supplies and equipment
·  帮助减少浪费，疏忽，破损和不当地使用物品和设备
·  Carry out light cleaning and maintenance of the pantry area
·  完成灯的清洁和工作间的维护
·  Monitor quality of food and beverage products in every order
·  监督所有已点食品和酒水的质量
·  To motivate, coach and project a positive attitude at all times
·  始终保持一种积极的态度
·  Help manage employees’ performance appraisals and performance logs
·  帮助管理员工的绩效评估和表现记录
·  Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures. 
·  能够准确地报账，保证现金的有效，高效利用，遵循既定的和恰当的会计程序
·  Carry out any other duties as and when assigned by the Management of the Hotel
·  完成酒店管理层分配的其他职责
·  Assist other Food & Beverage Outlets in their operations within peak times when needed
·  当需要时在高峰时期协助其他餐厅的运作

 

 

PERSONAL ATTRIBUTES 个人品质
·  Excellent reading, writing and oral proficiency in English
·  良好的英语听，说，读，写能力
·  Experienced in all aspects of restaurants service
·  餐饮服务的各方面丰富经验
·  Must be well-presented and professionally groomed at all times 
·  始终保持良好和专业的形象
·  Excellent leader and trainer with solid motivational and teamwork skills
·  Attention to detail and strong interpersonal skills to deal with diverse staff
·  注重细节，良好的人际交往能力，能够和不同的员工相处
 
EXPERIENCE 工作经验
·  Minimum 1 - 2 years Hotel experience with at least 1 year in a 5 star luxury operation environment
·  至少1-2年酒店工作经验，至少一年五星级奢华酒店工作经验