Outlet Captain

Job description

 

 

Hotel Overview: At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests.  Individuals will be expected to consistently offer exceptional, engaging and proactive guest service demonstrating Fairmont core values in all interactions.
 
OUTLET CAPTAIN

Summary of Responsibilities:

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include, but are not limited to, the following:

 

·  Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
·  Demonstrate thorough knowledge of Food and Beverage products and menus, daily features, specials and services provided by the department and the hotel
·  Demonstrate menu knowledge by recommending food and beverage selections and pairings to guests
·  Lead and coach service staff to ensure exceptional guest service and employee satisfaction results
·  Assist with managing all aspects colleague performance ensuring individual and team  accountability for timekeeping, appearance and service standards
·  Assist in the management of daily outlet operations  to ensure guest dining experience exceeds expectations  (including responding to enquires in a timely manner, appropriately implementing guest feedback etc)
·  Perform all opening, side and closing duties as well as daily and weekly duties to Fairmont standards
·  Conduct daily staff briefings at the beginning of every shift
·  Ensure that all work areas and stations are kept clean and tidy at all times
·  Follow  cash handling procedures according to standard operating procedures at all times
·  Assist with completing weekly payroll, scheduling and related duties
·  Perform all managerial duties in the absence of the Outlet Manager and other duties related to outlet operations as assigned
·  Requisition, receive and assist with inventory of supplies and submit maintenance requests as required
·  Effectively operate all outlet equipment and protect all hotel assets
·  Follow all health and safety regulations and maintain a safe work environment
·  Actively participate in all department meetings, training sessions and Hotel committees as required
·  Develop and maintain close working relationships with all supporting departments
·  Follow and ensure compliance with all corporate and hotel policies and procedures

Qualifications:
 
·  A Hospitality degree or 2 years Food & Beverage experience in an upscale high volume establishment is required
·  Similar experience in a luxury hotel environment is strongly preferred
·  At least 1 year previous supervisory experience is required
·  Must be fluent in English and be well groomed with a professional appearance
·  Must possess excellent interpersonal, communication and presentation skills
·  Must possess strong organizational skills and work well under pressure
·  Proven track record of reliability, good timekeeping skills, integrity and honesty are required
·  Knowledge of Micros POS System is required; knowledge of MSWord and Excel is a distinct advantage
·  The ability to work split shifts, evenings, weekends and public holidays is required

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!