Operations Coordinator

Job description

Key tasks

Provide day-to-day support for the Hotel Manager and hotel in order that the most professional & caring image is portrayed to our internal & external customers at all times.

Assist the Complex Hotel Manager in the efficient management of the hotel, by organizing the office, general administrative responsibilities including report writing correspondence, memos, appointments, responding on online guest reviews on the behalf of management whilst maintaining complete confidentiality at all times.

Ensure professional & effective communication:
- That all incoming calls are promptly answered in the agreed manner.
- All messages are noted & dealt with accordingly
- To make appointments on behalf of the Hotel Manager
- That guest's complaints are handled immediately

Liaises with all Operational Department Heads to follow up on ant pending issues on behalf of the Hotel Manager.