Night Supervisor
UNITED KINGDOM Marketing
Job description
Key tasks
At Novotel London Paddington, we are looking for a Night Audit Supervisor to join our fantastic & motivated team.
Reporting to: Front Office Manager
OPERATIONS:
Internal/Business Operations
Control guests’ credit limits, deduction and refunds, bedroom reconciliation, banking and all other night control requirements
Complete Night Audit procedures
Ensure that front and back office floats are correct at all times
Follow up on daily recommendations (groups, arrivals, departures, overbooking, VIPs and special issues)
Get updated on each shift’s handover and follow up on comments and messages
Update daily back office blackboard (groups, VIPs and special comments)
Ensure that cleaning staff for Public Areas arrive on time and fulfil duties (check Public Areas and gym for level of cleanliness)
Check that keys are returned and signed for from the Bar, Restaurant, Kitchen and other
Assess need for new procedures, when necessary, in conjunction with the Front Office Manager, and assess implementation of these new procedures
Assists Front Office Manager in creation and implementation of ad hoc projects
Security
To have a full working knowledge of all areas of the hotel and train new Night Auditors accordingly
To be aware of all fire and emergency procedures and to be aware of the workings of the fire panels and all other security and technical equipment
To visit the F & B outlets, gym and garage upon arrival
To patrol all areas of the hotel on a regular basis and to make a report of any fire or H & S hazards or maintenance problems
To lock linen rooms after 10pm and open them for Brooks (linen company)
To collect the breakfast cards by 4.30am and give to kitchen
To turn off lights in the gym and have them on by 6am
To carry out other hotel security procedures
Customer Service
Make sure all night audit team members are providing excellent service to guests
Ensure that guests receive a warm and hospitable greetings and farewell
Handle customer complaints at night and assist with F & B complaints when necessary
Solicit feedback from all guests, action any points and follow through to the appropriate person. Always keep the guest informed
To carry out any other duties as and when required
Room Service
To ensure that orders are taken correctly
Food is prepared safely
Food is served within 30 minutes
Kitchen is left tidy
Any early breakfasts are prepared and delivered on time
Property Management
Ensure that Reception desk is always organised and presentable at all times
Report any faults with Reception computers, printers and telephone networks through the correct channels
Ensure that all maintenance defects are reported and followed through
Hotel Revenue
Maximise revenue by up-selling and following yield recommendations
Minimise book-outs
Find ways to increase occupancy by encouraging colleagues to identify guests needs and requirements
Ensure you have a good knowledge of rates, segments and hotel promotions
General
Assist the client with their luggage, mainly putting it on the luggage room (ground floor or basement), and help bring it from/into their room, if and when required
Keep luggage room both tidy and clean at any time
Help clients get a taxi
Maintain cleanliness in all public areas
Ensure that there are trolleys for the guests to use and its cleanliness
Dispatch messages to the guests’ rooms when required
Welcome VIPs to their rooms when necessary
Maintain any displays (leaflets, magazines, newspapers) tidy and filled
Please send your application to H6455-HR@ACCOR.COM