Offers “Accor”

Expires soon Accor

Night Supervisor

  • UNITED KINGDOM
  • Marketing

Job description



Key tasks

At Novotel London Paddington, we are looking for a Night Audit Supervisor to join our fantastic & motivated team.

Reporting to: Front Office Manager

OPERATIONS:

Internal/Business Operations

 Control guests’ credit limits, deduction and refunds, bedroom reconciliation, banking and all other night control requirements
 Complete Night Audit procedures
 Ensure that front and back office floats are correct at all times
 Follow up on daily recommendations (groups, arrivals, departures, overbooking, VIPs and special issues)
 Get updated on each shift’s handover and follow up on comments and messages
 Update daily back office blackboard (groups, VIPs and special comments)
 Ensure that cleaning staff for Public Areas arrive on time and fulfil duties (check Public Areas and gym for level of cleanliness)
 Check that keys are returned and signed for from the Bar, Restaurant, Kitchen and other
 Assess need for new procedures, when necessary, in conjunction with the Front Office Manager, and assess implementation of these new procedures
 Assists Front Office Manager in creation and implementation of ad hoc projects

Security

 To have a full working knowledge of all areas of the hotel and train new Night Auditors accordingly
 To be aware of all fire and emergency procedures and to be aware of the workings of the fire panels and all other security and technical equipment
 To visit the F & B outlets, gym and garage upon arrival
 To patrol all areas of the hotel on a regular basis and to make a report of any fire or H & S hazards or maintenance problems
 To lock linen rooms after 10pm and open them for Brooks (linen company)
 To collect the breakfast cards by 4.30am and give to kitchen
 To turn off lights in the gym and have them on by 6am
 To carry out other hotel security procedures

Customer Service

 Make sure all night audit team members are providing excellent service to guests
 Ensure that guests receive a warm and hospitable greetings and farewell
 Handle customer complaints at night and assist with F & B complaints when necessary
 Solicit feedback from all guests, action any points and follow through to the appropriate person. Always keep the guest informed
 To carry out any other duties as and when required

Room Service

 To ensure that orders are taken correctly
 Food is prepared safely
 Food is served within 30 minutes
 Kitchen is left tidy
 Any early breakfasts are prepared and delivered on time

Property Management

 Ensure that Reception desk is always organised and presentable at all times
 Report any faults with Reception computers, printers and telephone networks through the correct channels
 Ensure that all maintenance defects are reported and followed through

Hotel Revenue

 Maximise revenue by up-selling and following yield recommendations
 Minimise book-outs
 Find ways to increase occupancy by encouraging colleagues to identify guests needs and requirements
 Ensure you have a good knowledge of rates, segments and hotel promotions

General

 Assist the client with their luggage, mainly putting it on the luggage room (ground floor or basement), and help bring it from/into their room, if and when required
 Keep luggage room both tidy and clean at any time
 Help clients get a taxi
 Maintain cleanliness in all public areas
 Ensure that there are trolleys for the guests to use and its cleanliness
 Dispatch messages to the guests’ rooms when required
 Welcome VIPs to their rooms when necessary
 Maintain any displays (leaflets, magazines, newspapers) tidy and filled

Please send your application to H6455-HR@ACCOR.COM

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