Multi-task Hotel Team Member

Job description

Key tasks

We are looking for a dynamic, hardworking and friendly HotelTeam Member to join our team. You will be responsible for front of house, restaurant duties, you must have a warm and welcoming personality. Ensure the shift is run efficiently during our guests' stay and afterwards. Promote loyalty with ALL

The successful candidate will enjoy a number of benefits, which include:

Meals on duty
Uniform
Discounts in Brand hotels throughout the worldwide
Bonus Breaks (up to 4 free nights stay in UK hotels every 12 months)
Childcare vouchers
Potential for year-end Bonus
Training (on and off site)
Career development opportunities in the UK and abroad.

Main Responsibilities:

- Welcoming arrival guests,
- Meeting, greeting and attending to the needs of guests to build a good rapport to maintain high quality customer service
- Listening to Guests, with genuine warmth and interest, to ensure a comfortable and pleasant stay
- To be responsible for accurate and efficient accounts and guests billing processes
- To assist in keeping the hotel reception , restaurant area clean and tidy at all times
- To pre-empt problems before they arise and to deal with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
- Supporting other team members where necessary and be key in providing other departments with information to achieve excellence

IF YOU are passionate about delivering great service, enjoy a smile, like to learn and achieve and you are able to work from 20-40 hours per week then apply by email!

!!! IMPORTANT: permission to work in the UK (no restrictions) is compulsory.