Offers “Accor”

days ago Accor

Manager Trainee 管理培训生

  • Internship
  • Sanya, CHINA
  • Personal services

Job description

Job Description

·  Work and study through cross-training in 12-18 months
·  在12-18个月的通过部门交叉培训工作和学习
·  Ensure LQA standards are implemented and delivered to every guest.
·  在对客服务中遵守和执行LQA。
·  Honesty is a work basis, ensure implement on work with honesty all times.
·  以诚信为工作基本,在任何时候都需要诚实的执行酒店所有财务制度。
·  Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
·  掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。
·  Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
·  掌握酒店产品和当地情况的高度了解,以便为客人提供信息咨询服务。
·  Completed the details of conference or group resumes are met.
·  完成团队接待,检查团队操作的细节需要达到客人要求。
·  Participate in training activities to improve knowledge & skills.
·  参加各项培训来增加自身的知识和技能。
·  Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
·  熟悉和掌握财物安全、急救、火灾及紧急程序,并确保能够安全的使用相关设备。
·  Maintains positive guest and colleague interactions with good working relationships.
·  与客人和同事保持基于良好工作关系的接触。
·  Learn to seek feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment.
·  学习寻求客人满意度反馈,并根据我们的使命宣言和人才赋权的理念来解决问题。
·  Being good at work summing up, sharing working experience with team and bring up the suggestions to improve work skills. 
·   善于做工作总结,与同事分享工作体验并提出改进的建议

Work Experience

·  1 years of experience in a similar field.
·  至少1年行业工作经验。
·  Knowledge and experience of associated computer applications.
·  相关电脑软件知识与经验。
·  Fluent in the Native language and English.
·  普通话与英语流利。
·  With strong capability of communication, coordination and management
·  具有较强的沟通、协调和管理能力

Benefits

According to hotel policy

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