Learning & Development Supervisor

Job description

 

Learning & Development Supervisor
Fairmont Hotels & Resorts is committed to providing our Colleagues and Leaders with the tools they need to thrive in their chosen career with us. Showcase your passion for our service culture as Learning & Development Supervisor, where your knowledge and team leadership will support continued learning, guest satisfaction and Colleague engagement throughout your hotel.

 

Hotel Overview:  Opened in December 2009, Fairmont Beijing offers 222 spacious rooms equipped with hi-tech facilities, 3 function rooms and Willow Stream Spa ensuring luxury experience for our guests in the Central Business District of Beijing. 

Summary of Responsibilities:
Reporting to the Learning & Development Manager, responsibilities and essential job functions include but are not limited to the following: 

·  Consistently offer professional, friendly and engaging service
·  Facilitate all Company  training programs and ensure standards are followed
·  Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training 
·  Ensure all training material is up to date
·  Coordinate all training seminars
·  Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
·  Partner with external organizations who provide support for the hotel's learning strategy
·  Ensure all team member training, documentation and testing is completed in the required time frame
·  Create and develop training materials and programs to meet the needs of the hotel
·  Follow outlet policies, procedures and service standards
·  Follow all safety policies 
·  Other duties as assigned

Qualifications:

·  Previous leadership experience in a related field required
·  Computer literate in Microsoft Window applications required
·  University/College degree in a related discipline preferred
·  Previous Hotel experience preferred
·  Excellent interpersonal, communication and organizational skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Previous leadership experience in a related field required

 

Visa Requirements: Applicant must already be legally entitled to work in People’s Republic of China

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!