Offers “Accor”

Expires soon Accor

Housekeeping Supervisor

  • Hamilton, BERMUDA
  • Marketing

Job description



Housekeeping Supervisor

Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.

 

Hotel Overview:  

At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests.  As a member of our Housekeeping team your leadership skills and the values you model will inspire your team to ensure an exceptional in-room guest experience, and to grow their careers with Fairmont.

 

Summary of Responsibilities:  

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

 

·  Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
·  Supervise and coach team members’ performance toward achieving exceptional guest service
·  Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards
·  Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned
·  Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained
·  Demonstrate Fairmont core values in all interactions
·  Ensure employees receive the required training and support to effectively perform their roles
·  Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews
·  Assist in the preparation of preventive housekeeping maintenance reports and analyses
·  Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures
·  Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
·  Participate in hotel committees
·  Perform any other function related duties and projects as assigned

 

Qualifications:

·  High school diploma required; Hospitality degree is an asset
·  At least 2 years housekeeping experience in a luxury hotel environment required
·  At least 1 year supervisory experience is preferred; basic training skills are required
·  Excellent communication and organizational skills
·  Ability to work well under pressure
·  Experience with Property Manager and Microsoft office suite of programmes is an asset
·  Demonstrated strong attention to detail and the ability to meet exacting standards
·  Proven ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position (include but are not limited to):

·  As a night Housekeeping Supervisor you will be required to travel around the building and assigned floors regularly.
·  The job is quite active and you will need to bend, lift, and move furniture on a regular basis.
·  In the work environment you will be in contact with the chemicals which are used to clean our rooms and other areas of the hotel. Proper protective equipment and training will be provided.

Visa Requirements:   Must be legally eligible to work and reside in Bermuda.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

 

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