Offers “Accor”

Expires soon Accor

Housekeeping Manager

  • THAILAND

Job description



Key tasks

• Supervises the above mentioned positions to ensure maximum guest satisfaction.
• To monitor housekeeping personnel to ensure guests receive prompt and courteous services.
• Monitor Housekeeping personnel to ensure rooms and particularly those of known repeat guests and other VIPs receive special attention.
• Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering.
• Establishes and maintains effective employee relations.
• Conducts appraising functions such as hiring, performance, counseling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity. Consult with section heads, Personnel Manager or delegate as appropriate in performing these duties.
• Identify training needs, develops formal training plans and implements training sessions.
• Inspects guestrooms and all housekeeping areas on a regular basis.
• Conducts Housekeeping regular (departmental) meetings.
• Maintains appropriate standards of dress, hygiene uniforms, appearance, posture and conduct of department employees.
• Insures housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
• Controls and arranges on an on-going basis, department costs to ensure performance against budget.
• Prepare capital budget, which includes purchase of furniture, equipment, renovation and building facilities that would improve service of the hotel.
• Monitors and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled.

Make every future a success.
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