Housekeeping Manager

Job description

Key tasks

• Personally welcomes VIP guests in a polite and attentive manner (depending on the size of the hotel)
• Respects guests' privacy while working
• Takes guests' behavior patterns into consideration, whether the stay is of standard length or long-term'
• Embedded with the value of Accor (Trust, Respect, Integrity, Performance and the Spirit of Conquest) and the value of Pullman (Commitment, Adaptability and Creativity) and also able to implement in day to day activities.
• Have to show in the positive way of “Body and Soul” behaviors. (The Pullman Body, Voice, Eye and Ear) and followed by the team
• Show the 7 (Seven)- keys attitude (Be an Ambassador, Be close, Be flexible, Be innovative, Work across departments, Ensure visibility and legibility and Create a balance) to the customer internal and external.
• Assist the Executive Housekeeper in all aspects of the Housekeeping operation.
• Distribute daily assignments to senior Supervisor.
• Ensure that general cleaning and spring cleaning schedules are being prepared by supervisors and implemented.
• Ensure that the Department’s Training and development plans are implemented according to specifications and established training standards.
• Evaluate staff work performance and assist the Executive Housekeeper in planning and organizing staff training and development schemes.
• Ensure that cleanliness and set up of guest rooms are according to standards.
• Conduct daily spot checks of rooms and public areas.
• Coordinate staff training.
• Control economic and effective use of guest and cleaning supplies.
• Check the log book, and follow up accordingly.
• Check monthly attendance records and discuss any discrepancies with Executive Housekeeper.
• Prepare and inspect showing room
• Follow up work order was pending coordinate to the maintenance department.
• Implement and continue the company’s policies and procedure.
• Assist the Executive Housekeeper in controlling the yearly Budget.
• Ensure that all Supervisors conduct daily briefing with their staff.
• Attend meetings in absence of Executive Housekeeper.
• Ensure that all inventories in the department are done as per schedule.
• Maintain Room history record file.
• To ensure consistently high standard of personal hygiene and grooming
• Organizes the upkeep of all the bedrooms, rooms and common areas under his/her responsibility
• Guarantees that rooms are cleaned and services provided to the highest standards, ensures that hotel linen and uniforms are cleaned efficiently
• Ensures that work schedules suit the level of activity at the hotel
• Creates a good working atmosphere and generates team spirit
• Plans and organizes decoration in hotel rooms
• Ensures that brand standards and procedures are duly respected, implemented and updated
• Checks the quality of cleaning and guest linen laundering
• Is responsible for the department's ''master keys'' and their correct use
• Ensures the high quality of any services provided by a third-party (linen hire, cleaning, florists etc)
• Handles supplier relations
• Coordinates room allocation with the front office, handling any switches as necessary
• Communicates and coordinates with the other hotel departments
• Signals any technical faults and follows up repair work
• Regularly checks the schedule for building work together with the Technical Department
• Draws up an annual program for major cleaning projects.
• Assist EHK on monitoring outsourcing company
• Assign and approve daily works of out sourcing company
• Ensure Pullman brand standards are implemented
• Maintain a strong working relationship with other department, especially front office and maintenance
• To maintain good working relationships with sub ordinate colleagues and superior.
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
• Be understanding, supportive, encouraging and helpful to all.