Hotel Team Member

Job description

Key tasks

OVERVIEW OF DUTIES
- Takes care of guests from their arrival through to their departure,
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
- Helps meet the department's quantitative and qualitative targets
- Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts,
- Implements brand and Group projects and identity features (@ll the keys to the city, service certification, Le Club, ABA etc)
Customer relations
- Welcomes guests as soon as they arrive with due care and attention,
- Helps encourage customer loyalty by developing friendly, personalised relationships,
- Anticipates guests' needs and takes them into consideration,
- Handles any guest complaints and/or remarks; provides a response as soon as possible,
- Conveys the hotel image,
- Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, ABA, Le Club, etc),

Customer relations
- Welcomes guests as soon as they arrive with due care and attention,
- Helps encourage customer loyalty by developing friendly, personalised relationships,
- Anticipates guests' needs and takes them into consideration,
- Handles any guest complaints and/or remarks; provides a response as soon as possible,
- Conveys the hotel image,
- Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, ABA, Le Club, etc),