Head Majordome

Job description

Key tasks

The Head Butler is first of all a Butler & must consequently adhere to the following Butler tasks. Besides, the Head Butler has the following duties:

• To develop the Butler section to an even higher level of service in junction with the Front office Manager and guest relation.
• To actively overlook all the VIP (Gold/ Silver/Bronze) & suites and club expected arrivals to ensure that we did not miss any information
• To train the Butlers to ensure that they provide the highest level of service possible.
• Daily communication with each shift, following the needs.
• To supervise the Butler team, being directly responsible for the overall Butler Operations.
• Prepare weekly VIP coming and inform all the management during luxury forum.
• To lead the VIPs information in all required Meetings/ Briefings daily and weekly.
• Co-ordinate with all departments.

The Head Butler looks after all the VIPs (Gold + Silver+ Bronze), and the guests staying in prestige suites, Legendary suite and Imperial suite
The Head Butler has the responsibility to ensure the full comfort of his/her guests from their arrival until their departure.
The Head Butler is personally responsible to ensure that we deliver the legendary service.
During the duty, the Head Butler is expected to act as a hotel representative.
Exchange information with other Sofitel before and after guest arrival / departure.