Guest Service Agent (Front Desk Agent) - Spring 2020

Job description

 

 

Guest Service Agent - Spring 2020

First impressions are everything! As a Guest Services Agent with Fairmont Jasper Park Lodge you have the opportunity to provide a warm and welcoming experience for our Guests. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.

Hotel Overview:  Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".

 

Summary of Responsibilities:  
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

·  Consistently offer professional, friendly and engaging service
·  Follow Front Office policies, procedures and service standards
·  Welcome, check-in and check-out guests
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Efficiently handle all guest queries and requests
·  Promptly and pleasantly handle phone calls and guest messages
·  Process and balance postings for each shift
·  Maintain Company issued float and balance for each shift
·  Ensure that the Front Desk is appropriately supplied and stocked at all times
·  Follow all safety and sanitation policies
·  Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
·  Other duties as assigned

 

Qualifications:

·  Related work experience in the hospitality/service industry required
·  Previous Front Office experience an asset
·  Previous Property Manager, ResView, and Microsoft applications experience an asset
·  Excellent organizational, written and verbal communication skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):  

·  Sitting: 0-1 hrs/day
·  Walking: 7-8 hrs/day
·  Standing: 7-8 hrs/day
·  Bending/Reaching: 0-3 hrs/day
·  Pushing/Pulling: 0-3 hrs/day
·  Physical effort: medium, required to lift up to 50lbs
·  Environmental stress: busy atmosphere

 

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

 
APPLY TODAY:  Whether you’re launching your career or seeking meaningful employment, we invite you to visit  http://www.fairmontcareers.com/  to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS 
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!