Guest Service Agent

Job description

Key tasks

• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
• Handles all incoming and internal phone calls
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
• Assists reservations department in receiving, entry and confirmation of reservations.