Guest Relations Exécutive

Job description

Key tasks

Required to maintain and improve the department’s efficiency through the training and development of the team.
Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
Display a proactive approach in implementing initiatives to provide an improved service in all areas.
Handle additional responsibilities as and when delegated by the Management.
Ensure quality in all aspects of the job.
Promote Guest Relations and services.
Assign responsibilities to the team as & when required.
Ensure that the team attends all the training courses that are offered by the Management.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.