Guest Experience Manager

Job description

Key tasks

- Take care of Voice of the Guest (VOG) platforms.
- Achieve monthly & yearly VOG target
- Has regular and close contact with hotel guests. Organises meetings with guests to collect feedbacks and ideas.
- Makes recommendations and propositions to the managers.
- Ensures that the PGEP tools (modules on standards implementation, internal surveys, audits, social media) are deployed, used and understood.
- Maintains the accuracy and consistency of data and information within the PGEP tools.
- Responds to guest comments and monitors correspondence with the guest.