Front Office - Guest Service Associate - 2 nos.

Job description

Job Description

·  Develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times
·  Ensure all guest account details are correct and accurate.
·  Keeps current on hotel accommodations, services and area attractions.
·  Responds to customer inquiries for information.
·  Arranges for services requested by the guest by working with other departments as appropriate.
·  Stays current with developments in the hotel by reviewing and updating the communication log.
·  Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
·  Makes reservations in accordance with hotel’s yield management practices.
·  Processes customer credit at check-in in accordance with hotel policy.

Work Experience

·  Hotel Management Diploma / Degree
·  Excellent Communications Skills
·  1-2 years of experience in Hotels

Benefits

·  Robust & Faster Career Growth
·  Better Compensation & Benefits
·  Various Learning Opportunity

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