Front Desk Receptionist
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you
· To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill
· To carry out all the day-to-day Front Office operations associated with the guests
· To manage the hotel petty cash and the sale of rooms in the hotel
· To assist the guest efficiently, courteously and professionally in all Front Office duties, as per internal procedures
· Employee benefit card offering discounted rates at Accor worldwide
· Learning programs through our Academies
· Opportunity to develop your talent and grow within your property and across the world!
· Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
· Greet, check-in, respond to requests and settle accounts while providing exceptional service
· Take initiative to add a personalized experience
· Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Your experience and skills include:
· Service focused personality is essential; experience is an asset
· Prior experience working with Opera or a related system
· Fluency in English; additional languages are a plus
Your team and working environment:
· Opportunity to enjoy working within the property with teamwork and cooperative colleagues
· Able to balance work and personal
· Our commitment to diversity & Inclusion:
· We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/ ","datePosted":"2020-10-18T10:05:26.988Z