Front Desk Agent (Seasonal Spring/Summer 2020)

Job description

Front Desk Agent  (Seasonal Spring/Summer 2020)

Would you like to be part of an extraordinary team? Do you want to elevate your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks, privileges and competitive wage? Apply now!

 

Guest Service Agents create extraordinary memories with a warm smile and attentive service for the many guests of Fairmont Pacific Rim. From arrival to departure, Guest Service Agents are the hotel’s ambassadors assisting guests throughout their stay.

Hotel Overview: At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality.

Summary of Responsibilities:
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

·  Consistently offer professional, friendly and engaging service
·  Check in and settle guest accounts while ensuring all service standards are followed
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards
·  Follow all safety policies 
·  Other duties as assigned

 
Qualifications:
·  Proficient in the English language (verbal & written), second language is an asset
·  Must be able to handle a multitude of tasks in an intense, ever-changing environment
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Previous guest-related experience required
·  Previous PMS experience an asset
·  Computer literate in Microsoft Window applications an asset
·  Must be able to type 25 words per minute
·  Must possess a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Hospitality Diploma is an asset
·  Must be flexible in terms of working hours
·  Must have the ability to handle cash effectively and accurately

Physical Aspects of Position:  
Physical aspects of the position include but are not limited to the following: 

·  Frequent standing and walking throughout shift
·  Occasional kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist those without a visa.