Front Desk Agent - Seasonal, End of December

Job description

Front Desk Agent

A great opportunity waits at Lake Louise.  We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in guest service.

What is in it for you:

·  Subsidized staff accommodation provided on-site for full time status
·  Access to our Lifestyle Program activities
·  One duty meal in our newly renovated staff cafeteria
·  Employee Travel Program
·  Comprehensive Wellness Platform (LifeWorks
·  Discounts on food & beverage/fitness centre/spa/golf
·  Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:   

·  Providing courteous and efficient telephone services including accurate message taking
·  Being knowledgeable of information on the hotel and surrounding area
·  Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
·  Accurate completion of all special billing requests
·  Responsible for check in and out of guests
·  Creating reservations via telephone, central/global reservations, correspondence and in person
·  Responsible for a cash float
·  Present statements of charges to departing guests and receive payment
·  Performing general office duties
·  Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
·  Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
·  Working shifts as business levels dictate
·  All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed
·  Ensure a clean and safe working environment, and actively participate in health and safety initiatives
·  Adhere to all hotel environmental policies and initiatives
·  Carry out any other tasks as assigned

Your experience and skills include:

·  Previous Front Office/Guest Service experience an asset
·  Opera PMS and MS Office experience preferred
·  Knowledge of a second language is an asset
·  Must be a self-motivated and well organized individual
·  Excellent communication skills, both written and oral is a must
·  Professional appearance and manner
·  Self‑motivated, with the ability to make effective decisions
·  Demonstrates initiative, and the ability to work with minimal supervision
·  Ability to maintain high service levels under pressure
·  Physically fit to lift trays repeatedly, stand and walk for the duration of the shift
·  Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

·  Fast-paced, upscale, luxury hotel
·  Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
·  Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

 

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent  Feel Valued . We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit  https://www.accorhotels.jobs/home.aspx

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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