Food & Beverage Supervisor

Job description

 

Food & Beverage Supervisor
We are currently seeking a passionate F&B Supervisor within our Food and Beverage operation. This leader will work closely with the F&B team to provide support during peak service times, will provide coverage of floor shifts across the other F&B outlets (Andys/In-Room Dining/RFC), and will assist with various administrative functions and projects. The F&B Supervisor will have a proactive approach to operations, attention to detail, a focus on upholding brand standards and will embrace the variability of guest and business needs. Previous supervisory experience, college level study of hospitality, and/or progressive employment in top F&B establishments would be an asset for this position.

Hotel Overview:
Fairmont Pittsburgh, a 4 diamond LEED certified hotel that is the luxury leader in the Pittsburgh hotel market. Located near Market Square, in the heart of the business and cultural district, Fairmont is a home away from home for many high profile clientele traveling to Pittsburgh for business and pleasure. 

Summary of Responsibilities:
Reporting to the fl.2 Restaurant General Manager, responsibilities and essential job functions include but are not limited to the following:

·  Active floor management and order expediting, driving the service vision within the Outlets to build guest loyalty and outstanding service results.
·  Ensures that all colleagues are trained and held accountable for brand standards and that colleagues are always reflective of our grooming standards and in a clean and proper uniform.
·  Takes initiative to uphold brand standards and demonstrates confidence when addressing issues as they arise in the outlets.
·  Consistently has a presence with our colleagues in the Outlet areas while balancing any designated administrative tasks.
·  Engages external and internal guests alike on a consistent basis.
·  Provides exceptional guest service, employee satisfaction and accountability, and overall hospitality to our in-house and local guest.
·  Takes responsibility to uphold the cleanliness, maintenance, and storage procedures of the Outlets.
·  Is an excellent communicator and effectively reports back to F&B Managers on daily happenings, needs, and observations in the various outlets.
·  Executes opening and closing checklists.
·  Reviews daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
·  Conducts daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service.
·  Ensures proper cash handling procedures are followed and Accounting standards are adhered to.
·  Ensures a safe and healthy work environment for both colleagues and guests.
·  Must be available to work afternoon/evening shifts and weekends and holidays.
  Qualifications:

·  A minimum of 1 year in a previous F&B leadership role required, preferably F&B experience within a 5 star hotel
·  Computer literacy a must, with a strong knowledge of Word, Excel, Outlook and PowerPoint
·  Excellent communication, both written and verbal, professional telephone manner and demeanor with a natural response to ‘smile’ on the phone.
·  Candidate should have excellent organizational skills.
·  Ability to cope in a fast-paced environment and work under extreme pressure with minimal supervision
 
 
Physical Aspects of Position (include but are not limited to):
·  Frequent standing and walking throughout shift
·  Occasional lifting and carrying up to 20 lbs
·  Frequent kneeling, pushing, pulling, sitting
·  Occasional ascending or descending ladders, stairs and ramps
 
Visa Requirements: Must have proof of valid U.S. work authorization.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!