Food and Beverage Ambassador

Job description

Job Description

·        Treats complaints of harassment and discrimination promptly and confidentially

·        Treats customers and colleagues from all cultural groups with respect and sensitivity

·        Identify and deal with issues which may cause cross cultural conflict or misunderstanding

Guest Service Responsibilities

·        Takes orders, promotes outlet’s specials and serves in accordance to the established standard

·        Presents guests checks and follows all billing procedures

·        Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation

·        Carry out pre-service duties, mis-en-place

·        Ensure grooming and general appearance of staff conforms to Hotel standards

·        Ensure adequate supplies of materials, and requisition for general supplies

·        Ensure all fixtures and operating equipment is in good working condition

·        Ensure good general appearance and maintenance of restaurant working areas

·        Carries out assigned duties

·        Attention to detail, perfectionist

·        Consistently monitors and adheres to Sofitel operating standards and service culture

·        Luxury service oriented and proud to extend service

·        Deals diplomatically and skilfully during guest interactions

·        Takes every opportunity to be a “sales person” and promote special events, promotions and facilities

Miscellaneous

·        Attends to guest complaints, requests or inquiries regarding beverage and services

·        Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with the Assistant Manager

·        All Ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances

·        All Ambassadors may be assigned to other duties in the hotel as and when required by business levels

","datePosted":"2021-01-13T00:00:00.000Z