Event Strategist (Event Manager)

Job description

Key tasks

LOOKING TO CHANGE THE GAME?
Pullman Mandalay Mingalar is looking for a dynamic, forward-thinking and innovative [EVENT STRATEGIST] with drive as well as attention to style, service, and detail to reinvent the meeting and event guest experience and join our team of imaginative Heartists.

THE PULLMAN IS YOUR PLAYGROUND
There is nothing average about the meeting experience at the Pullman. Here, business is fun, connection is key and big ideas are nurtured and valued. As the Pullman Event Strategist, you look to strip back dull meeting conventions and reinvent them with a new sense of energy and individual flair. Your job is to create extraordinary, meaningful, innovative meeting experiences that optimize performance and drive success.

PLAY TO YOUR STRENGTHS
Your innovative approach and can-do attitude will facilitate a variety of interactions between guests that makes it worth traveling to meet new people for business. A trusted partner, you are their single point of contact and provide them with a world of opportunity for them and their meeting and event guests. Through your exemplary, professional and welcoming attitude you will embody the essence, style and spirit of the Pullman brand at all times.

Your primary responsibilities will include but are not limited to:
MAKING IT PERSONAL - Customer relations:
• A true advisor and partner in the meeting and event planning process
• The client’s single point of contact from the moment the sales/contract process is complete
• Form meaningful relationship with the client, understanding their needs and priorities
• Work hand-in-hand with the creative conductor to plan set-up and animations
• Upon closing all critical business deals, coordinate and follow-up with other hotel departments to ensure delivery of superior guest service.
• Understand and drive guest satisfaction through feedback from Voice of the Guest and online platform Trust You to achieve NPS & RPS targets
• Support the teams to meet KPIs (Le Club, Audits, Fundraising, Guest satisfaction etc.)
• Record all Loyalty guests, VIPs, and guests with special needs and wants and advise relevant departments
MAKING IT SEAMLESS - Operational, commercial and sales:
• Responsible for generating business in the form of sales enquiries (and conversions) for private hire meeting and event spaces
• Managing key event client corporate relationships/communications and driving new business solicitation through research, meetings, pitches, site visits and distribution of collateral to achieve event based revenue targets
• Compile and analyze month end reports, review and implement action plans to address market share penetration and achievement of budget
• Establish and develop effective working relationships with key external and internal customers
• Establish and maintains effective employee relations
• Monitor the RPS (online reputation performance score) and LQA (leading quality assurance audits) - key brand KPIs and implement related actions for improvement
• Ensure brand essentials and Le Club standards are met
• Drive Le Club and help to grow loyalty through signing up new members
You may be asked to perform other duties as assigned by your manager.