Duty Manager
MALAYSIA
Job description
Key tasks
Develops high quality relationships with guests throughout their stay, in order to encourage loyalty.
To ensure that a pertinent/relevant shift’s logbook is maintained updated and to check the logbook from the different sections of the Front Office
To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received.
To handle complaint / incidents / accidents occurring in the hotel when required