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Offers “Accor”

Expires soon Accor

Duty Manager

  • Medan, Indonesia
  • Marketing

Job description



Key tasks

Key tasks are:

• Ensures guests have a smooth running stay at the hotel
• Organize the customer welcome and care provided by his/her team
• Manages and motivates the Front Office team in order to provide a high standard of service for customers
• Helps meet the department's quantitative and qualitative targets
• Implements brand and Group projects and identity features
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution
• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development
• Ensures that employees are well presented (uniforms, personal hygiene etc)'