Offers “Accor”

days ago Accor

Cluster Maintenance Manager

  • Cardiff (Cardiff)
  • Energy / Materials / Mechanics

Job description

Job Description

Main responsibilities

A Cluster Maintenance Manager is required to lead the Maintenance function in a cluster of hotels in Cardiff including Novotel Centre, Ibis Budget Cardiff and Ibis Cardiff Gate.

·  Responsible for the implementation of best practice maintenance vision, strategy, policies, processes and procedures to aid and improve operational performance in particular, the sustainable maintenance and the reduction of energy consumption strategy
·  Contribute to new business initiatives and projects and review and communicate the impact on maintenance activities
·  Support the Regional Team & Hotel GM to develop a cluster maintenance schedule
·  Complete monthly performance evaluations relating to the effectiveness of a cluster
·  Work with the Management team to share ideas and improve operation
·  Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
·  Produce monthly reports for hotel General Managers and Regional Technical Manager
·  Complete monthly cluster team meetings
·  Carry out duty management shifts
·  Carrying out regular assessments of contracts and contractors
·  Maintaining professional and technical partnerships with suppliers contractors, cluster teams and other stakeholders
·  Manage customer relations with guests, staff and suppliers to enable early identification and timely resolution of issues
·  Using reporting and recording to identify options and opportunities for improvement in service quality across the cluster hotels and support UK & Northern Europe region
·  Ensure compliance with health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and guests
·  Keep up to date with changes in legislation
·  Inspect works to ensure compliance with required standards, and performance targets and take corrective action under direction of line management as appropriate
·  Conduct risk assessments of processes and tasks in the hotels under their responsibilities
·  Ensure risk and method statements are reviewed annually
·  Identification and rectification of potentially Health & Safety hazards
·  Manage relationships and produce timely reports for Accorinvest and Accor Health & Safety teams
·  Complete monthly energy records and reports
·  Planning, managing and coordinating projects and maintenance works including budgets
·  Delivery small scale projects (P&L) including lifecycle works ensuring performance quality levels are met throughout, risks to delivery are treated in a timely manner
·  Produce information, analysis and reports to ensure line management are informed of project/work progress, problems and agreed resolutions
·  Competent negotiator able to maximise delivery and achieve best value from supply chain
·  Recruit, supervise and train maintenance managers
·  Manage, coach and mentor high performing and autonomous maintenance team
·  Provide technical expertise and support to the teams
·  Complete cluster departmental performance reviews
·  Allocate the appropriate Human Resources in the cluster
·  Set department objectives/KPIs and review and assess ongoing performance of direct reports
·  Report on achievement of targets and identify and actions required
·  Ensure the delivery of the People Strategy within area of accountability

Work Experience

Formal Qualification in Mechanical, HVAC or Electrical

Good written and verbal communication skills

Advanced knowledge of Microsoft tools & outlook

3 years managements experience

Multi-site management experience or in a large hotel environment

H&S trained (IBOSH) Ability to read & write risk assessments

Energy management

Budget planning CAPX & OPEX cost control

Proven experience pf project management

Support UK initiatives

Flexibility to travel and attend regional & UK Meetings

Administration skills


A competitive salary

·        Pension Scheme

·        Bonus Scheme

·        Entitled to 28 days paid holiday (pro-rata) in each full calendar year, including Bank holidays increasing with length of service up to 33 days

·        Personalised development plan

·        Employee benefit card offering discounted rates at Accor's brand and partners