Bellperson (Seasonal Part-Time)

Job description

  

Bellperson


As a Bellperson at the Fairmont Empress, you’ll welcome every guest with a smile and a warm greeting to create a flawless first impression! With your engaging personality, welcoming demeanour and passion for providing exceptional service, you’ll ensure our guests’ stay starts on a high note by escorting them to their room, transporting luggage and providing information about the hotel.

This position is temporary part-time from February to October 2020. The pay rate for this position is $14.65 per hour, increasing to $16.02 after completion of 3 month probation and $18.30 after 6 months, plus gratuities.  
Why Work at The Fairmont Empress?  

Located on Victoria’s picturesque Inner Harbour, The Fairmont Empress is a National Historic Site and one of National Geographic’s “Most Iconic Hotels in the World”. Fairmont Hotels & Resorts is known for its extraordinary reputation. Named Indeed’s Top Employer and one of 2019’s Best Places to Work in Canada by Glassdoor, Fairmont offers industry leading pay rates, free meals at work, incredible food, beverage and hotel discounts, recognition and reward programs, comprehensive benefits and retirement savings plans. With employer provided training, education and mentoring, a job with Fairmont could you be your launching pad to advance your career in hospitality. Join our team of passionate hospitality professionals and experience for yourself what it’s like to work in Canada’s Castle on the Coast.

Responsibilities
·  Acknowledges guests and visitors and greets incoming and outgoing guests by name
·  Escorts the guest and identifies the safety and security features of the hotel, while ensuring that  each guest is treated with the highest level of guest service and professionalism
·  Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
·  Explains the features and functions of the room to guest, ensuring that all equipment is functioning properly
·  Tags and marks luggage for business, leisure, and tour guests.  Records and stores luggage and deliveries efficiently and accurately
·  Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is taken
·  Assists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisis. 
·  Ensures that only registered guests and patrons use the Reception Lobby
·  Answers internal and external telephone calls with the highest level of professionalism and service
·  Other duties as assigned

Qualifications
·  A minimum of one (1) year of recent experience (in the last 5 years) as a Porter or Doorperson, or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a post-secondary education in Hospitality require a minimum of four (4) months' of such recent experience.
·  A valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving)
·  Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
·  Impeccable grooming and presentation
·  Demonstrated ability to work well independently with minimal supervision and as a  team-player with proven success in relationship building
·  Ability to provide excellent service and exceed expectations
·  Proven ability to solve problems and make decisions in a personable manner
·  Proficient in English language, both verbal and written
·  Must be able to handle a multitude of tasks in an busy, dynamic environment while 
remaining calm and collective
·  Must be available to work flexible hours including overnight shifts
·  Must be comfortable wearing a Bluetooth earpiece
·  Physical ability to perform the  requirements of the job, including:
·  Standing/walking for extending periods of time
·  Lifting and carrying 50lbs or more
·  Working outdoors in all weather conditions, including heat, cold, rain and snow

Note: The position of Bellperson is physically demanding and has a direct impact on the security of our employees and guests.  The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads (average 50lbs). The successful applicant must be comfortable working the majority of the time outdoors in all elements.

Visa Requirements:  Must be legally eligible to work in Canada

 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!