Bellperson, Guest Services

Job description

 

 

 

Bellperson
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

 

Hotel Overview:   Born of a golden era, the history of The Claremont dates back to the early days of the Gold Rush, when a Kansas farmer by the name of Bill Thornburg "struck it rich." The Claremont boasts an award winning spa and the Club at The Claremont. 

 

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

·  Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
·  Consistently offer professional, friendly and engaging service
·  Ensure the timely and efficient transfer of luggage to and from the guest’s room
·  To ensure the guest is familiar with their room upon arrival ie. temperature control
·  Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards, including all safety policies 
·  Other duties as assigned

  Qualifications:

·  Previous customer related experience an asset
·  Excellent communication skills and a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position include but are not limited to the following: 

·  Constant standing and walking throughout shift
·  Frequent lifting and carrying up to 30 lbs
·  Constant kneeling, pushing, pulling, lifting
·  Frequent ascending or descending ladders, stairs and ramps

Visa Requirements:  Must provide proof of eligibility to work in the United States.

 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

Why Work for Accor?

We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We’re so much more than hotels— we are a worldwide Augmented Hospitality leader. We’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

To connect with us, please visit careers.accor.com.

 

The Claremont Club & Spa, A Fairmont Hotel is proud to be an Equal Opportunity Employer. EOE/M/F/D/V