Bellman

Job description

Sofitel Dubai Wafi scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Bellman and help us to make Sofitel Dubai Wafi a truly welcoming destination!

KEY ROLES & RESPONSIBILITIES

·         Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked

·         Adhere to guest check-in and check-out procedures pertaining to baggage handling

·         Welcome guests at the main entrance with the greeting appropriate to the time of day

·         Assist arriving and departing guests by opening and closing car and taxi doors

·         Maintain a clean and tidy entrance, drive-way and lobby

·         Guide the guest to the Front Desk and wait behind the guest during the check-in

·         Be familiar with hotel layour and memorize the preferred route for escorting guests

·         Room the guest in accordance with hotel standards

·         Be familiar with the lift workings and emergency stairs

·         Provide information to guests about the hotel facilities and services

·         Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby

·         Help other employees in department, replacing them temporarily when necessary

·         Keep the baggage room clean and in order

·         Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff

·         Use the Duty Log to document matters of importance

·         Arrange transport with the Airport Concierge and coordinate luggage

PERSONAL ATTRIBUTES

· 
Good English language verbal communication skills 

· 
Ability to work cohesively with co-workers and managers as part of a team

· 
Ability to be attentive to guest needs, remaining calm and courteous at all times

· 
Ability to promote positive relations with hotel residents and patrons

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Ability to exercise good judgment with difficult guests

· 
Understanding and ability to work in a multi-cultural environment  

QUALIFICATIONS

·  Secondary/High School education

 

EXPERIENCE

· 
Minimum one year’s experience in hospitality or customer service related industry