Bell Captain

Job description

Sofitel Dubai Wafi scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Bell Captain and help us to make Sofitel Dubai Wafi a truly welcoming destination!

The Position

To ensure the efficient handling of guest luggage and adhering to proper check-in and check-out procedures, rostering of bellman, directing and supervising the uniform services staff and to check/maintain the cleanliness of ground floor lobby and main  entrance. 

KEY ROLES & RESPONSIBILITIES

· 
Ensure that all guests’ baggage are received and delivered promptly and properly upon arrival and departure, including baggage storage

· 
Be thoroughly aware of arrivals and departures of each day especially VIP’s and Groups

· 
To assist the Doorman in supervising traffic control in the driveway during peak hours

· 
Do weekly schedules for bellman staff in relation to Hotel occupancy

· 
Conducts daily briefing and ensures that all uniformed service staff are properly instructed and properly dressed, neat, clean and tidy at all times

· 
Be responsible for Bellmen training (including identifying training needs)

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Ensure that all staff are fully informed and knowledgeable on hotel facilities

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Ensure that the surrounding areas in the lobby level and main entrance are clean

· 
Prepare newspaper orders and co-ordinate with news vendors for early delivery; instruct Bellmen in preparing and delivering them to guestrooms

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Ensuring that all equipment is in proper condition and recorded properly

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Must be fully conversant with emergency evacuation and fire procedures and ensure all uniformed staff are aware of these procedures

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Ensure the baggage room is clean and in order at all times

· 
Use the Duty Log to document matters of importance and brief Chief Concierge daily

· 
Arrange transport  with the Airport Concierge and coordinate luggage

PERSONAL ATTRIBUTES


· 
Good English language verbal communication skills 

· 
Ability to work cohesively with co-workers and managers as part of a team

· 
Ability to be attentive to guest needs, remaining calm and courteous at all times

· 
Ability to promote positive relations with hotel residents and patrons

· 
Ability to exercise good judgment with difficult guests

· 
Understanding and ability to work in a multi-cultural environment

 

QUALIFICATIONS

·  Secondary/High School education

 

EXPERIENCE

· 
Minimum one year’s experience in hospitality or customer service related industry