Bell Captain

Job description

 


 

 

 

Bell Captain

At Fairmont Hamilton Princess, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests.  As a member of our Fairmont Office team your passion and engaging interpersonal skills will ensure exceptional guest service standards by offering the highest calibre of service to all guests upon arrival and departure and throughout the length of their stay.

Summary of Responsibilities:

 Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:

·  To lead and supervise the bell desk in the timely and efficient transfer of luggage to and from the guests room or to locations specified by the guest within the perimeter of the hotel. 
·  When requested or anticipated will provide guests with information and answers to questions about hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions.
·  Conduct and perform similar duties as outlined and required of the Bell person
·  To oversee and direct Uniform/Guest Service colleagues on a shift basis, ensuring customer satisfaction is consistently obtained and adherence to service standards.
·  Assist in training new and existing colleagues and ensure to follow all standards aligned to Fairmont Hamilton & Beach Club/Accor  Hotel procedures
·  To record and update the Bellman Record Sheet on a daily basis
·  Assist as required in completing daily payroll records (Gratuity Sheets)
·  Effectively review all daily reports and utilize information systems as E-mail, pass on sheets, Daily Function listing, Inter office correspondence, VIP list, and act upon requirements in a timely fashion. Pass on at start of shift via shift briefings.
·  Assist in fire alarms by fulfilling duties as outlined in the hotel fire response manual
·  Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behaviour or occurrence to the appropriate supervisor on duty, and informing security
·  Participate in hotel committees
·  Performs other job related duties and projects as assigned

       

Qualifications:

·  Previous experience  in a role requiring a high level of guest service and interaction is required, including professional verbal communication skills
·  Strong interpersonal and problem solving abilities
·  Must be in good physical condition as frequent and repetitive lifting is required
·  Proven ability to work in a demanding fast paced environment
·  Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
·  Ability to work well under pressure in a fast-paced, team based environment
·  Proven ability to focus attention on guests needs, remaining calm and courteous at all times
·  Strong work ethic, highly responsible, reliable and the ability to work extended hours including overnight, public holidays and weekends is required   Physical Aspects of Position (include but are not limited to):

·  Constant standing and walking throughout shift
·  Frequent lifting and carrying up to 30 lbs
·  Constant kneeling, pushing, pulling and lifting
·  Environmental stress
·  Frequent ascending or descending ladders, stairs and ramps

 

Apply Today:   Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations.  And we know that, to offer our guests the best, we first need to offer our employees the best.  That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards.  Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.  Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.  A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – wining Green Partnership program.  An exciting future awaits!