Warranty Claims Assessor with German

Job description

- Assess and process warranty claims that are submitted electronically;

- Resolve dealer issues and answer questions submitted through an electronic communication system;
- Receives and assess claim according to defined procedures / routines;
- Performs claim assessment and follows defined procedures to resolve correctly;
- Documents verification and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.

Desired profile

Qualifications :

- Medium German skills (B1-B2) and Intermediate English (B1);

- Team player qualities and communications skills;
- Attention to details;
- Ability to solve urgent matters and work under pressure;
- Reliable, proactive approach to entrusted tasks;
- 0-1 year of work experience.

What's in it for you?

- Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;

- Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;

- Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;

- Opportunity to be involved in sports activities and volunteering initiatives