Offers “Accenture”

Expires soon Accenture

Portuguese Customer Service SME(Subject Matter Expert)

  • Internship
  • COSTA RICA
  • Sales

Job description



Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Key Responsibilities

· Perform data entry.
· Data analysis and verification.
· Customer Service.
· Provide Trainings / Coaching / Refresher.
· RETRO Repository (Process Clarification and Recommendation)
· Dispute Resolution
· TNA (Trainer needs analysis)
· RCA (Root causes Analysis)
· Advance Excel
· PKT (Process knowledge tests)
· Quality assurance of data entry

Desired profile



Qualifications :

Required Experience

·  1-year experience on data analysis, quality assurance: 5 Why's, Paretto, RCA's, RETRO, TNA, etc.
·  Advance English and Portuguese and Excel skills to review customer's data.
·  Develop and maintain knowledge of client and their business needs/processes.
·  Bachelor's degree
·  Previous Experience:3-5 years' experience in Customer Service
·  Portuguese communication skills

Skills

·  Proficiency with Microsoft Office, particularly Excel (e.g. pivot tables, v-lookups, macros).
·  Gathers team metrics.
·  Attention to detail.
·  Customer Service.
·  Team Work
·  Training Skills
·  Adaptability
·  Creative Problem-Solving

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