Portuguese Collections Associate

Job description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Critical activities include reducing aged debt through on time collections and achieving Service Level Agreements in relation to dispute query resolution, while maintaining a highly professional relationship with the Client and their customers. Collections Analysts will be responsible for routine telephone calls to delinquent customer accounts and resolving problems that delay collections, including timely and effective communication with other departments. In addition to their Collections role, a Collections Analyst also supports the Team Leader by coaching training team members as well as occasional reporting on the progress of team s activity.

Key Responsibilities

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Provides training and coaching for new starters as well as retaining coaching of existing team members as required.

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Takes ownership of small projects and delivers expected results on time Is proactive in escalating dispute information to a high standard as required in accordance with escalation policy.

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Ensures weekly monthly collections targets are achieved, flagging possible problems early to the Team Leader Assists in the preparation of management reports in line with Client and Accentures requirements.

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Ensures that the collections processes are followed and are in adherence with SOX policies Is proactive and innovative in generating ideas to improve processes and service delivery to the client.

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Attends Client meetings to discuss payment performance and addresses issues as required Is flexibility around working hours during client specified key periods month end.

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Maintains and updates customer data and aging reports.

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Performs any other duties deemed appropriate by either.

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Accenture or the Client related to the collections or dispute resolution process.

Desired profile

Qualifications :

Required Experience

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Experience 1-year collections or accounts receivable experience in an international environment.

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Fluency in English and Portuguese Desirable.

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Strong interpersonal skills both written and oral with very good telephone skills.

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Ability to work on own initiative while in a Team environment.

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Excellent organizational time management abilities.

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Analytical approach to problem solving.

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Competent in Microsoft Office.

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Ability to establish and maintain.

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key relationships across both Accenture and the Client s organizations.

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Dispute resolution knowledge.

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Third level qualification will be an advantage but not essential.

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Relevant work experience will be taken into account.

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Intermediate Excel an advantage, but not essential SAP and DynamicsAX experience is preferred.

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Sarbanes Oxley knowledge preferable but not essential.