OTC Collection with German

Job description

-Contact customers via e-mail/phone/fax and initiate collection activities;

-Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;

-Provide necessary information of credit worthiness to customer service when required;

-Manage the customer portfolio within the agreed credit terms and credit limits;

-Meet cash collection targets keep up-to-date;

-Deliver service in line with agreed controls and procedures.

-Input notes on payment agreements and follow-up actions;

-Reinstate accounts when payment is received;

-Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectible;

-Register invoice disputes;

-Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions

Desired profile

Qualifications :

· - University or high school diploma

- Advanced German and English skills;

- Team player qualities and communications skills with Accenture, Client and third parties staff at all levels;

- Attention to details;

- Ability to solve urgent matters and work under pressure;

- Reliable, proactive approach to entrusted tasks;

- 1-2 years of work experience;

Our offer:
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world's leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
- Relocation package for candidates from other cities/ countries (if applicable).