Location Services Analyst

Job description

Location Services Analyst
Location: Dammam, Saudi Arabia


About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com .


Job Summary:

The Location Services Analyst executes the services in his/her areas of responsibility and may oversee the work of junior team members. The scope of the job may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location or across multiple locations. These may include workspace set-up, audio-visual support, catering services, document services, switchboard services, reception services, floor support services and other location services. He/She is expected to independently carry out routine tasks according to Workplace Solutions guidelines and/or under supervision of a supervisor.

Key Responsibilities:

• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
- May perform administrative duties according to location guidelines.
- May conduct quality assurance checks to ensure service standards are being met.
- May oversee and assist with integration of new joiners.
- May carry out instructions for security, fire, health and safety and maintain records.
- May act as a point of contact for the landlord or external providers and manage regular contract relationships.
- May be single point of contact for Workplace Solutions in a specific location.
- May support the day to day management of a Workplace Solutions commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications.
- May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location.
- May act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training.
- May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)
- May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
- May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
- May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
- May provide basic technical support for standard office equipment (e.g., copiers and printers).
- May provide support related to on-site catering and liaise with Event Planner(s).
- May manage operations of communication center/switchboard on a daily basis.
- May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
- May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
- May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
· Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
· Act as a resource for questions from workgroup and customers.
· Prepare daily, weekly, and monthly reports Analystd with the office or workgroup.
· May provide input for the performance review process.
· May be involved in actions related to programs or projects

Desired profile

Qualifications :

Qualifications:

Education: Bachelor / Diploma.

Experience: 3 to 5 years experience.

Knowledge and Skill Requirements:


• Service Industry experience

• Strong organizational skills with attention to detail

• Strong customer service skills

• Strong interpersonal skills, including oral and written communication skills
• Knowledge and experience using various computer systems


Why join us?

·  We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues
·  You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools
·  Flexible work arrangements and a range of benefits including competitive rewards
·  You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
·  You will also have opportunities to make a difference to the communities in which we work and live

Next Steps

If this sounds like the ideal role, career and company for you, click below to apply.

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