Level 1 Support with French

Job description

Provides first level IT support through the analysis of system generated events
• Uses basic technical and service knowledge to ensure event correlation and diagnosis is efficient
• Assumes initial ownership for the coordination, investigation and documentation of a system event
• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
• Demonstrates understanding of the customer's business needs and apply them to the management of system events & incidents
• Teams with technical team on site and the service desk to ensure the coordinated management of incidents
• Supports in the automation of the routing or fixing of incidents through accurate recording of information and trending of operational peaks and troughs
• Able to understand system errors at a basic level & assess the risk of events and escalate appropriately to protect client services

Desired profile

Qualifications :

• Fluency in French
• Fluency in English
• Proficient in relevant computer applications (Internet explorer, Outlook, Microsoft Office)
• Previous experience with Salesforce is a plus
• Verbal and written communication skills
• Problem solving and analysis skills