Junior Back offices Customer Service ( experience in ticketing systems & Microsoft Dynamics)

Job description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/ .

Key Responsibilities :

· Role is to analyze data submitted by clients to ensure the quality of their submission.
· Requires ability to analyze large amounts of data in a small time frame.
· Work with the clients to understand any errors they may have made and guide them through the fixes
· Performs customer request/problem identification and follows defined procedures to resolve correctly
· Works with financial data analysis in order to determine errors and resolve them in a timely manner to align with service obligations
· Perform follow up on incidents with customer to ensure customer satisfaction
· Act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
· May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction or processing
· May assist with monitoring and tracking incidents to ensure resolution occurs within the Terms and Conditions
· May complete and resolve customer requests received by web or email

Desired profile

Qualifications :

Required Experience:

·  •Client/Customer handling experience (+2-year experience in Customer Service)
·  Advanced English and Portuguese,Good written skills.
·  Experience in financial account,
·  •Should be capable to take initiatives, team player
·  •Should be capable to do training with customers
·  •Acts confidently in uncertain circumstances; works effectively in ambiguous situations
·  •Takes well thought-out action to achieve a specific impact
·  •Positive, energetic, enthusiastic attitude
·  •Proven problem-solving skills and the ability to think critically; and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided.
·  Bachelor degree, or High School diploma equivalent.
·  work experience preferably on ticketing systems.